Many of our for-hire repair shop customers also sell parts to their customers. And often, the markup on parts sold over the counter is different than parts sold with repair activities. In addition while on the counter, often, customers like to do some negotiation, so we've also included some of these tools to let your counter person make good judgment during the heat of the counter discussions.
Special Orders
If you customer needs you to order a part, you can do so right from this same screen. Just click the "Create PO" button, and create the order for your customer. When it arrives, just call your customer and finish the transaction.
Check Stock
If you have one or multiple locations, in our repair shop software, we show you what you have on hand at all of your warehouses. If your customer needs it now, at least you have the opportunity to let them know it's available at another location.
Real-Time Credit
For customers on account, with our integrated accounting module, you can setup credit limits specific to counter sales. This way, you can provide split credit between the shop work and the customer's counter sales. As you add parts to the counter sale, we check this credit limit so that you can warn the customer as you create the sale.
Estimate
Create an estimate on the fly. When the customer decides they want to buy, just click Invoice.
Negotiate
When negotiating with a customer, it's important to know your limits. Right on the screen, you can switch between pricing contracts, and through a hidden function, just in case the customer tries to look at your screen, you can bring up contracts set up with other customers. At least you'll know what deals you're willing to make.
Sales Commissions
Keep track of your counter sales by sales person. By capturing this information in our repair shop software, this allows you to figure out sales person commissions based on our reporting.
